Frequently Asked Questions

Everything you need to know about our premium HMC certified meats and delivery.

Is all your meat HMC certified?

Yes, 100% of our products are HMC (Halal Monitoring Committee) certified, ensuring the highest standards of Halal integrity and animal welfare.

How is the meat packaged for delivery?

We use specialized temperature-controlled vacuum packaging and insulated boxes with frozen gel packs to ensure your meat stays fresh at under 4°C during transit.

When can I expect my delivery?

Orders placed before 12 PM are typically processed for next-day delivery. You will receive a tracking link via SMS once your order leaves our facility.

Can I customize the cut of my meat?

Absolutely. You can leave specific butchery instructions (e.g., 'extra trim', 'cut into small cubes') in the notes section during the checkout process.

What is your return policy for fresh products?

Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with quality or a mistake in your order, please contact us within 24 hours for a full refund or replacement.

Do you offer wholesale pricing for businesses?

Yes, we provide bulk supply for restaurants and caterers. Please contact our wholesale department via the contact form for a custom quote.